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No home or business is completely immune to the possible ravages of fire and water damage. From auto body shops and appliance repair facilities to multi-family property management, residential and commercial damage from flooding or standing water, mold or fire can be devastating to both the structure and your way of life.

Luckily, M&G Water & Fire Restoration Services, Inc. offers damage repair and trauma scene cleanup services stemming from fire damage, mold remediation, storm damage, flood and sewage cleanup. 

For years, we’ve been the Bay Area’s trusted, locally owned water damage restoration company and key source for restoration services in the San Francisco Bay Area, and Silicon Valley.  We respond quickly to your damage repair needs, with skill, craftsmanship and empathy, working fast to save as much of your damaged property as we can, ensure water extraction and water removal are thoroughly performed from crawl space to attic and eliminate odors so you can get back to your life faster, with more confidence and less worry.

Some of the ways M&G Water & Fire Restoration Services, Inc. is serving San Francisco and the surrounding area’s damage restoration needs include:

  • Odor removal
  • Carpet cleaning
  • Sanitation mishaps
  • Plumbing emergency service
  • Flood damage repair
  • Flood restoration
  • Moisture elimination
  • Mold removal
  • Smoke damage repair
  • Water damage repair
  • Water damage recovery
  • Fire damage restoration
  • Air duct cleaning
  • And more!

To learn more about M&G Water & Fire Restoration Services, Inc. and why we’re one of the top rated damage restorers in San Francisco and the Bay Area, keep reading for our FAQs about Bay Area water damage from homeowners and business owners just like yourself. And of course, if you need damage restoration right away, you can click here to contact us by email or click to call by tapping this link to request an appointment!


Frequently Asked Questions About Bay Area Water Damage Experts


M&G Water & Fire Restoration Services, Inc. serves the Bay Area and beyond with honest answers and straight talk about all your Bay Area flood repair and water restoration needs from expert professionals who know what it takes to get your home or business back to normal after disaster strikes!


Question: What is the difference between water damage recovery and water damage repair? Leanne, South San Francisco

Answer: This is a great question, Leanne! The key difference is in the scope of the damaged areas and what needs to be done to “reset” everything back to the way it was before the damage occurred. Water damage repair is concerned more with protecting and correcting any impacted or damaged plumbing, electrical, walls and flooring in your home or office. 

In this sense, water damage repair is focused only on the areas that really need attention. 

By contrast, a water damage restoration area assessment considers the entire space and all its contents, such as a damaged bookshelf, a sodden couch or a smoke-smelling closet and their contents. Reputable Bay Area restoration professionals won’t just look for the obvious damage; they’ll also check to make sure your environment is clean, dry, odor- and mold-free and as close to new as it can possibly be after a disaster event.


Question: Can M&G Water & Fire Restoration Services, Inc. get water or smoke out of anything that might be damaged? –Matias, Marin County

Answer: The short answer is, “It depends.” Some factors which may impact whether a given item can be saved or not include:

  • How long was it immersed in smoke, water or fire before we got on the scene?
  • Is there visible damage to the item?
  • Is it structurally compromised?
  • Is it covered with porous material like upholstery?
  • Is there mold growth?

Obviously, this is not an exhaustive list, but it does give you some idea of what good damage restoration companies look for and how deep we need to look. 

When M&G Fire & Water Restoration Services, Inc. sends out a specialist, they will be looking not only for visible damage or the small stuff, but things other restoration services in San Francisco and the Bay Area might miss or not pay attention to. 

We do this because we want to make sure your restoration’s as thorough as possible, so you have the healthiest and safest environment for you and yours. This means we may not be able to save everything that gets damaged in a disaster, but when and where possible, we will do everything we can to preserve as much of your property as possible so you can use and enjoy it without worry! Even better, we work with your homeowners’ insurance carrier to keep your out-of-pocket expenses low while you get the great damage restoration that has made M&G Water & Fire Restoration Services, Inc. one of the Bay Area’s most trusted disaster mitigation services!


Question: I recently had a burst pipe and cleaned up all the water. Is that enough to keep me from having more problems or do I still need to call water damage restoration specialists? –Joaquin, San Jose

Answer: It is always a good idea to call in San Jose water damage restoration experts after a water or fire damage event. This is because some damage may not be obvious at first, such as damage to subfloors or mold growth. Even worse, damage that looks minor now could be a big problem a month or a year down the line, costing you a lot more to get it repaired. 

A skilled, experienced restoration expert knows what to look for and how to test to make sure your environment is as safe and healthy as possible, and what to do to fix any problems before they become dangerous to the health and safety of everyone occupying the space. 

It’s entirely possible we may not find anything, which is why unlike many Bayarea restoration companies, we offer free on-site assessments with no obligation. Our exhaustive checklist lets you get a sense of where you’re at and whether anything else needs to be done to prevent further damage. In turn, this helps keep you in control and in the loop, so there are no surprises and you know what you’re dealing with. Click here to schedule your assessment today!


Question: I had a sewage backflow after a flood and my basement smells terrible. Can M&G Water & Fire Restoration Services, Inc. help? –Julian, San Leandro

Answer: YES! We’re one of the Bay Area’s premier restoration companies because we have the expertise, training and tools to deal with even the worst sanitation problems. We don’t just remove odors; we treat the cause of the problem so you and the people who live or work with you can live more comfortably and breathe more easily. We also make sure there’s no mold growth from the backup. This matters because sewage, moisture and cool, dark conditions make an ideal environment for mold to feed, grow and spread like wildfire, damaging your walls, floors, furnishings and belongings. If you can still see or smell the aftermath of a sanitation mishap, click here to contact us so we can see about getting your home or business back to normal fast!


Question: Does M&G Water & Fire Restoration Services, Inc. help with insurance claims? –Janine, Oakland

Answer: Yes, we do! We know that dealing with damage restoration in San Francisco and the 10-county area around it can be a stressful and painful experience all on its own. It doesn’t need to be expensive for home and business owners too! That’s why we work with most major insurance carriers to submit a claim for everything from carpet cleaning to computer repair to cabinet restoration if needed, so you can get back to your life without having a big bite taken out of your household budget. It’s just one more way M&G Water & Fire Restoration Services, Inc. is here to help get things back to normal when disaster strikes, saving you time, money and worry!


Question: How do I know I’m getting a good water and fire restoration company when I call M&G Water & Fire Restoration Services, Inc.? –Marcus, Mountain View

Answer: Honestly, we could tell you all day about the reasons why we’re one of the best damage restoration companies out there. You can look up our Yelp! and Google reviews, check out our Angie’s List ratings and look us up on the Better Business Bureau website. But we truly believe the best way to know you’re getting a great restoration company is to put them to the test in the field, as it were.

Some things to look for when a damage restoration expert comes to your home or business include:
  • Do they listen to your account of the problem, or do they zone out until they can check the problem themselves?
  • Do they check everywhere for damage, or do they just note down the obvious, immediate problems?
  • Do they encourage you to go with them while they assess the area, or do they ask you to stay put while they wander around?
  • Do they give you a detailed explanation of what needs to be done and why, or do they just expect you to take their word for it?
  • Do they leave you with the sense that you’re in charge and have total control over the process, or do they try to hard-sell you for “deluxe” or “platinum” services?
  • Do they offer help filing insurance claims with your carrier, or do they frame it as a “you” problem?
  • Do they give you the sense they genuinely understand and care about the impact of a disaster on you and the people you care about, or do they leave you feeling like you’re just another invoice number?

If the damage restoration contractor you’re considering doesn’t make you feel comfortable, engaged and like the partner in charge of the restoration process (which you most certainly should be!), then contact M&G Water & Fire Restoration Services, Inc. and let us show you what a truly great fire and water damage restoration experience ought to look like!


Question: If I have an emergency, should I call you or dial 911 first? –Tiffany, San Jose CA

Answer: If you need emergency flood cleanup from a broken water pipe or a sewage backup, calling 911 probably isn’t going to do you much (if any) good. Similarly, police, fire and EMTs are probably not going to be much help with mold testing or mold remediation caused by sewage damage. But in the event of an immediately life-threatening emergency such as a fire, you should always contact first responders FIRST. Get yourself and your loved ones to safety. You can easily get a hold of us later, even if it’s the middle of the night or the wee small hours of the morning, and we’ll respond quickly to your emergency water and fire damage scene cleanup, including smoke damage restoration. But getting safely away and getting the proper emergency personnel on-scene in a timely fashion to minimize the damage must always be the top item on your to-do list, not disaster restoration. Your things are replaceable; you and your loved ones aren’t!


Question: How quickly should I expect a Bay Area residential water damage restoration company to finish the work on my home? –Henry, Walnut Creek, CA

Answer: Any reputable damage restoration professionals in the Bay Area are going to want to execute a swift restoration and get you back to the life you recognize as quickly as possible, especially if they’re doing emergency service in the aftermath of a disaster. However, “as quickly as possible” may not necessarily mean “as fast as you, or we, would prefer.” Speed is wonderful, but it doesn’t mean anything if the job isn’t done right the first time. The water extraction process alone could take well over 24 hours, and if sewage cleanup or mold remediation is required, proper water removal and cleanup could take several days. That may sound like a lot, but consider: your residential and commercial water damage restoration company is going to have to go through the entire structure from crawl space to attic and perform moisture detection and mold testing. Until each and every area of the home is cleared and all problem areas identified, there’s little point in getting into the actual damage remediation and water restoration. This is because anywhere there’s moisture and there shouldn’t be, there’s the risk of mold growth, which can cause a musty or stale odor in your home; cause respiratory and neurological symptoms; and could even be life-threatening to medically fragile or immunocompromised people, such as those with severe asthma, long-haul COVID or people taking certain forms of chemotherapy. Even without the potentially dangerous effects of mold, water can do a lot of damage to drywall, floors and ceilings and even compromise the safety of the structure for you and your family.

The fire and water damage restoration experts at M&G Water & Fire Restoration Services, Inc. want to get your life back to normal as soon as possible, but we also want to do everything we possibly can to assure you and the people you love that you’ll be returning to a safe, healthy environment where you can breathe easy and that really feels like YOUR home. That’s why we work to be as clear as possible about what Bay Area flood damage restoration takes to do the job right and why the A2Z repair your home needs might take longer than anyone involved would like. It may seem like your Bay Area restoration is taking forever—but at least you can sure the water damage restoration specialists you hire are going to do the job right the first time, every time, so you don’t have to call them back to repair what they “fixed” later!


Question: What are some signs that I might need water damage repair? Frankie, Santa Rosa, CA

Answer: If you’ve had any kind of a plumbing issue, including a burst pipe, a persistent water leak or a sewage backup, there’s a good chance you’ll want to call a Bay Area flood restoration specialist as soon as possible. Some warning signs that your home or business has been water damaged include the following:

  • Outward bowing of walls or downward bowing of ceilings
  • Moisture leaking, dripping or weeping from the walls
  • Warping of floorboards
  • Damp areas in carpeting
  • Stains or discolorations with no evident source, especially in ceilings and higher areas of walls

Of course, water damage experts agree that not all water damage is easy to spot. You should visually check under your sinks and around your toilet bowl on a regular basis to make sure there’s no dripping or standing water or dampness. If you have animals, you should also make a note of any unusual activity, such as your dog licking an area that seems strange or your cat shaking off its paws after touching certain places in your home. When you notice these signs, be sure to check out the places where it’s happening, especially if the behavior is frequent, and call in a water damage specialist as quickly as possible if you detect moisture. Being vigilant for early indications that flood damage repair may be needed can help make your life, and that of the Bay Area restoration experts water damage pros trust, easier and keep a small problem from becoming a major and expensive headache!


Question: Is M&G Water & Fire Restoration Services, Inc. a locally owned San Jose water damage restoration company? –Carlson, San Jose CA

This is one of the most frequently asked questions we get, and we’re glad it is because we love it when locals purchase goods and services from locals! M&G Water & Fire Restoration Services, Inc. got its start right here in San Jose as a locally owned and operated business, and that hasn’t changed—although plenty of other things have! Over time, we’ve grown from simple paint jobs, quick repairs and asbestos abatement for auto body shops to all sorts of San Francisco Bay restoration projects, including fire, smoke, water, flood, storm and trauma cleanup and repair. The fact we’ve met the stringent qualifications to become Diamond Certified in the state of California lets the Bay Area’s residents and business owners call us with confidence. We love our work in restoration of San Francisco Bay Area’s beautiful and unique architecture and historical buildings, and we make it our personal mission to ensure every restoration’s undertaken with the speed, care, precision and craftsmanship that delivers consistently excellent results and sets our company apart!


Question: Does M&G Water & Fire Restoration Services, Inc. have a limited service area? –Jake, Napa County

Answer: M&G Water & Fire Restoration Services, Inc. serves the Bay Area CA and beyond with terrific water, fire and mold damage restoration, remediation and removal services, including parts of the following counties:

  • Alameda County
  • Contra Costa County
  • Marin County
  • Monterey County
  • Napa County
  • San Mateo County
  • Santa Clara County
  • Santa Cruz County
  • Solano County
  • Sonoma County


 Some of the Bay Areas communities we serve include:

  • Cupertino
  • Mountain View
  • Oakland
  • Palo Alto
  • San Francisco
  • San Jose
  • San Leandro
  • San Mateo
  • Santa Clara    
  • Santa Cruz
  • Santa Rosa
  • South San Francisco
  • Sunnyvale
  • And more!

If you don’t see your community listed here, click here to contact M&G Water & Fire Restoration Services, Inc and we will do everything we possibly can to get you the help you need to get your life and business back to normal as fast as possible!



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