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FAQ and Testimonials

Water Damage FAQ

Cleaning up after water damage can be technical and tedious. Getting things done the perfect way requires the expertise of a professional. However, when you are faced with a major disaster like water damage, it is understandable that you may have several questions bothering your mind, especially regarding how to get your property back to its original and livable condition. Below are the common questions that can come to mind as well as answers that will restore your confidence in our process and result guarantee.

Should I Call My Insurance Company First After Discovering That My House Is Flooded?

One major question that comes to mind after you notice flooding is the cost of restoration. However, this fear of huge costs should not push you into making the wrong set of decisions. Instead of reaching out first to your insurance company, we recommend that you call on us first as your trusted water damage restoration company. We will come to your property as fast as possible to begin the cleanup and restoration process.

Rest assured that the faster we arrive, the more chances we have of saving you from extensive damages that translates to expensive repair costs. Please note that calling us does not mean you won’t report the incident to your insurance company, however, you should avoid delays which in this case can be costly.

How Does Your Water Damage Restoration Process Work?

Our water damage cleanup and restoration process is one that has been broken down into simple steps and phases to ensure that all of your needs are met and that no stone is left unturned. When we arrive at your property, the first line of action is to understand the extent of the damage and begin the water removal process from the carpets, flooring, furniture, and all other affected areas and materials.

Once done, we use our high-grade dehumidifiers and other specialized drying equipment to get rid of moisture lodged in materials and the indoor space. With the use of our high-grade equipment, we may be able to cut down on the drying process that may take several days to complete. In addition, the time frame for the complete drying of affected materials will depend on the number of items that have been affected by the water problem.

After we have completed the drying process, we proceed to use thermal imaging cameras and moisture meters to certify your home free of moisture that can cause other problems like mold, mildew, and others. As part of the services that we offer, you can rest easy knowing that we can also do drywall removal, repair of water damaged wood flooring, carpet cleaning, as well as odor control services. We also provide mold removal services as well as air duct cleaning services to guarantee your total health.

How Long Should I Expect The Water Damage Cleanup Process To Last?

The duration of water damage cleanup depends largely on a number of factors including the extent of the damage and the materials affected. We offer our water damage cleanup and restoration process in stages to ensure that you are presented with the best service.


The first part involves cleanup, mitigation, demolition of drywall and other affected areas, and drying out of affected structures and items can take between 2 – 4 days depending on the extent of the damage. The second phase of the process which involves repairs and restoration of carpets, flooring, cabinets, and other affected areas can take between a week to two weeks or more. We will make sure that you have access to a dedicated and responsive project manager that will give you an accurate timeline for the restoration process.

How Much Does It Cost To Fix Water Damage?

Fixing water damage can be cheap or expensive. The overall cost of the cleanup and restoration process depends largely on the extent of flooding and the affected materials. Flooding that affects a small area with sparse damages to floorings and other items will come to a lower price compared to extensive or whole house flooding.

For households or customers whose insurance policy covers for this type of damage, they are only responsible for the deductible and this can significantly reduce the amount in cost they will have to bear for the complete restoration of their home.

In addition, the cost of the restoration process can also be influenced by the presence or absence of mold growth and even structural damage that requires prompt attention.

Mold Removal FAQ

When your home or business has been affected by water damage, there is a need to pay attention to the water damage cleanup and restoration process as in some cases, when not done right by experts like us at M&G Water & Fire Restoration Services Inc., you may find that your home or building may become a potential breeding ground for mold.

Mold affects the quality of air in the indoor space and over time, it can lead to allergies and other respiratory-related conditions that can decrease the quality of your life. If you have suffered any minor or major water damage issues in your building, or your building is one that has low humidity, below are some of the answers that you need.

What is Mold?

Molds are found both indoors and outdoors environments. Being a fungus, there is no exact count as to the number of species of molds but it has been established to be in the upwards of a thousand. Molds thrive best in areas that are damp, warm, and a generally humid condition and are spread fast via their spores that can travel far and wide. These spores are also known to affect human health, causing allergies and common respiratory problems like asthma.

How Do I Know I Have A Mold Problem In My House?

One common problem that we face from almost all customers is how they can identify the presence of mold and determine that their homes have been ingested. To better determine this, there is a need to watch out for the key factors that support the growth of mold and mildew; oxygen and moisture.

These two factors, once present, can give rise to mold and mildew which can easily spread to other areas in a short time. In homes and offices, there are some common places where you can begin your investigation for mold and mildew. Those common areas include bathrooms and kitchen as they have an abundance of both conditions necessary for the growth of mold and mildew. Other areas include HVAC surroundings that are prone to leaks that provide the needed moisture for the development of the fungi.

Are There Common Molds To Watch Out For?

There are some common and prevalent mold species around. Some of these include Aspergillus, Alternaria, Penicillium, and Cladosporium.

What is Black Mold?

Black Mold (Stachybotrys chartarum) is one of the commonest types of molds that grow on almost any medium with high cellulose and low nitrogen content. Some of the favorite areas for this type of mold include gypsum board, fibreboard, dust, paper, and lint.

Black mold’s growth is supported by the presence of moisture. It is important, however, to note that irrespective of the type of mold you have in your home and business, getting rid of it should be a major priority as it presents major health concerns.

How Does Mold Affect Health?

Mold and mildew cause major health challenges for people who are sensitive to fungi. For those who are sensitive to these fungi, they may begin to exhibit and present symptoms associated with their respiratory system. Some of the common symptoms presented include wheezing, nasal stuffiness, asthma, and others. Others may also exhibit additional symptoms like skin irritation, and eye irritation. Some other people who are severely allergic to mold may find that they present severe symptoms like shortness of breath.

Common Symptoms of Mold Allergy?

The common symptoms of mold allergies vary depending on the sensitivity of the person involved. While some individuals may only present mild symptoms, others may present severe symptoms that may also be aggravated by existing medical conditions. Some of the common symptoms and reactions include dry skin, runny nose, nasal congestion, sneezing, irritation, and itching.

Where Can I Find Molds?

You may most likely find molds and mildew in other areas apart from the kitchen and bathroom. The areas affected by mold are dependent on the presence or absence of the factors that support its growth. Other areas where you are most likely to find molds growing include attic, basement, and crawl spaces, books, shelves, and magazines. Wallpaper and drywalls, carpet, drapes, and furniture, ductwork, and ceiling tiles.

How Do I Tackle Mold Problems?

Tacking mold and mildew problems in the home or business place requires a level of expertise that is not picked up from DIY tutorials. When you contact our team at M&G Water & Fire Restoration Services Inc., we come to you to inspect the property and establish the extent of the spread. We have a proven approach to combating mold problems and we guarantee customer satisfaction at the end of the service.

Air Duct Cleaning FAQ

Indoor air quality is one of the most overlooked factors affecting the health of inhabitants of homes and commercial buildings. Getting your indoor air quality right requires the attention and expertise of experts like us at M&G Water & Fire Restoration Services Inc..

As a leading provider of water damage restoration, mold removal, and air duct cleaning services, we have come across a wide range of questions from customers who have reached out to us to work with.

Below are some of the common questions that we have encountered and answers that put your mind at rest knowing that we are capable and up to the task.

What Are The Health Benefits Of Cleaning Air Ducts?

Air duct cleaning, as with any other cleaning service guarantees that you will boost cleanliness and hygiene while also decreasing the chances of common health-related problems associated with a dirty environment. By choosing to clean your air duct, you are essentially choosing to boost the quality of air in your indoor space as the cleaning process is guaranteed to get rid of accumulated dust, debris, and lint in your heating, ventilation, and air conditioning (HVAC) system.

Through proper and periodic cleaning of the air ducts, you stand a better chance to rid your home or business of mold, bacteria, fungi, and excessive buildup of dust, dirt, and lint.

How Often Should I Clean The Air Ducts?

Air duct cleaning and its frequency depend largely on a number of factors. For example, a commercial building with an influx of people and customers will require a more frequent HVAC air duct cleaning compared to a home of two to three people.

When planning for your air duct to be cleaned, below are some of the factors that can help you to shape the decision regarding the frequency of the cleaning exercise;

– Presence of smokers in the home or business place
– The severity of allergies or asthma symptoms presented by family members, customers, or employees
– Amount of people living in the building and amount of people with allergic reactions or asthma symptoms when indoors.
– Presence of water damage and leaks from plumbing work or HVAC system
– Recent remodeling or renovation projects
– A history of mold and mildew infestation.

Cleaning Residential HVAC Ductwork

While many homeowners choose to handle this task personally, it is important to note that the best approach to cleaning your HVAC ductwork is to hire an experienced company and/or contractor to do the job. The contractor or company is familiar with the process and also makes use of techniques, products, and procedures that ensure and guarantee the cleanliness of the ductwork thus boosting the overall indoor air quality.

Many contractors or companies make use of the source removal technique that involves the use of a powerful vacuum that places the system under negative pressure and ensures that the dirt, dust, and other impurities like lint is removed completely. The use of this method guarantees that compacted dust, dirt, and lint will be properly removed.

Do I Need Chemicals For Cleaning? What Chemicals Should I Use?

Many homeowners who wish to clean their ductwork themselves are often caught in between using cleaning chemicals and choosing which cleaning chemical is most appropriate for their cleaning needs. rest assured that many duct cleaning companies and contractors make use of antimicrobial cleaning agents that are applied to the interior surface of the air duct.

The application of this chemical aims to treat microbial contamination while also dealing with all other common microorganisms like mold caused by fungi, bacteria, and viruses.

How Do I Select An Air Duct System Cleaner?

When planning on choosing an air duct system cleaner, you need to ensure that the company you are to hire has the right license and experience to handle the job. At M&G Water & Fire Restoration Services Inc., we not only have the necessary license but we also have a team that is experienced in carrying out tasks like this. We come to you, get the job done as fast as possible, and leave you with improved indoor air quality.

Other factors to look out for in addition to license is insurance coverage. Our air duct cleaning crew are properly insured against accidents on the job. This saves you from possibly expensive insurance claims, especially in the event of an accident that occurred while on your property and on the job.

Also, ask about the company’s referral, past jobs, look for, and read reviews from their past customers and be sure to ask about the price of the service offered.

Residential Fire Damage FAQ

Fire damages are most often extensive. Dealing with the restoration process in the aftermath can be stressful and overwhelming. In most cases, property owners find that irrespective of the extent of the damage, the restoration process is not one that can be approached by an untrained and unskilled mind.

At M&G Water & Fire Restoration Services Inc., we have handled many fire damage restorations in our area and we have therefore become more familiar with the common questions and concerns that come to the minds of our customers after they reach out to us.

For us at M&G Water & Fire Restoration Services Inc., we believe that getting as much information as possible on the restoration process is one of the best ways to better cope with the disaster while looking forward to getting your home back to its original condition.

To help you to better weather the difficult time that has come due to the fire disaster, here are some answers to the common questions running through your mind.

What Am I Expected To Do In The Aftermath Of A Fire Incident?

After your home has been involved in a fire incident, we understand that you may be left in shock as this is frankly, a terrifying incident. We however recommend that you make sure that as much of your valuables and loved ones are rescued from the fire. It is recommended that you should only try to salvage easily accessible and most important items like documents, money, and others. Keep in mind that you also need to contact the fire marshal and wait for their quick response before re-entering into the burning home.

If your home has been gutted by a severe fire, you may also need to reach out to a structural engineer who is in a better position to tell whether what is left of the home is structurally sound or not. Doing this will save you from further hazards associated with weak structures.

What Can I Clean On My Own After The Fire Incident?

Depending on the extent of the fire, you may be able to salvage some items that were not touched by the fire or some others that were mildly affected by the heat of the fire. However, in the event of a severe fire, it may be best for you to wait for a fire and smoke restoration company to handle all of the restoration needs. with a team of experts on the ground and at your property, you will be offered all of the information needed about salvaging affected items and items that will totally be discarded due to the level of damage suffered from the fire.

Sorting through the burnt items before the restoration company arrives is discouraged as this can expose you to the dangers of accidents caused by structures that have been compromised by the fire. Wait for the professionals to take stock of the area before venturing into the burnt space looking for items to save.

How Long Should I Expect The Restoration Process To Take?

Many people whose homes have been claimed in a fire disaster dread the thought of being homeless, even for a few days. The question of when the restoration process will end is one that however depends on a number of factors including the extent of the damage suffered by the house and the extent or severity of the fire.

The length of time needed will also depend on the complexity of the restoration process. A fire claiming a single room in a house will require a shorter restoration time compared to one that claimed an entire house. Also, contemporary buildings affected by the fire are easier to restore compared to historical buildings located in historic neighborhoods.

Do You Need Me To Move Out During The Restoration Process?

The decision to move out during the restoration process depends on a number of factors. In the event of extensive damages to the home, you will be required to relocate your residence pending the time the restoration process will be completed. If the fire, however, claimed a single room, kitchen, or a confined area in the home, it may be possible for you to live-in while the restoration process is on-going.

Additionally, if you find the process noisy or intrusive, moving out until the restoration process is done may be the best approach.

What Are The Most Important Items To Save In The Event Of A Fire?

Items to save in the event of a fire depend largely on priority. While some people push to save sentimental items, it is recommended that you should push to rescue cash, important medications, checkbooks, and all other important personal documents. If you are a collector or valuable artwork, saving it may also be a great decision.

Water, Fire, And Smoke Damage Restoration FAQ

Damages caused by water, fire, and smoke can be extensive and can lead to several thousands of dollars in expenses to ensure the complete restoration of the affected area. When such disasters as this strike, it is important for you to get all of the answers needed to put your mind at rest while you process your next line of action.

At M&G Water & Fire Restoration Services Inc., we are committed to making sure that those questions you have in mind are appropriately answered, this is because it is the first step to making informed decisions.

Having been in the business of providing water, fire, and smoke damage restoration services for years, we have come across a number of questions that are common to victims and we have also provided you with the answers you seek.

What Is The First Line Of Action After A Fire Incident?

After you have been involved in a fire incident, calling the fire marshal is the first line of action. However, while awaiting a response and before the fire blows out of proportion, you can make a move to save family members that have been trapped or valuable items like cash, checkbooks, valuable art collections, personal documents, and others.

When the marshal arrives, you can make a move to save other items that are not as valuable to your existence as those mentioned above.

How Long Does Fire Damage Cleanup Take?

The duration of a fire damage cleanup process depends largely on several factors including the extent of the fire, the size of the affected area, the number of items affected, and the type of house affected. A single room fire incident will take a lot less time to restore to its original condition when compared to a whole house fire incident. Additionally, contemporary home design will take a lot less time compared to a historic home located in a historic neighborhood.

Should I Attempt To Clean Up After The Fire Disaster?

Cleaning up after the disaster, while it may appear to you as a move to save cost can indirectly increase your expenses. In the aftermath of the fire incident, chances are high that the walls and other surrounding structures may have become weak, added to this, there may be many sharp and dangerous objects lying around that may compromise your health and safety. For this reason, it is most recommended that you avoid putting yourself in a situation where you can get hurt. Added to this, smoke residue from the fire may trigger some respiratory conditions that may further compromise your health.

Are There Any Safety Concerns?

After a fire incident, the integrity of the structure you are in becomes questionable. A great way to ensure that the structure is intact is by hiring a structural engineer who is able to test the structure and recommend the next line of action. At M&G Water & Fire Restoration Services Inc., we understand the importance of safety and quality in everything that we do and we guarantee that by choosing to work with us, we will expertly analyze all safety concerns and address them appropriately.

How Do I Keep Track Of Non-restorable Items Lost?

Keeping track of all of the items that you lost to a fire incident can be hard. However, as part of the services that we offer, we make sure that you are provided with all of the help needed to create an inventory of all items that can be recovered, those that have been recovered from the scene, as well as those that may have been lost or extensively damaged.

Rest assured that for salvaged items, we assess the quality and condition of the material to determine whether it can be restored or not. Those that can be restored are kept for further processing while others are properly disposed of.

What If I Have Special Items Like Heirlooms, Artwork, And More?

As part of the restoration process, we encourage you to inform us of any valuable items that may be in the property during the fire. Our team will take special care and effort to search for such valuable items to ensure that you do not lose too much to the fire. We remain committed to helping you restore your home and items to their original condition before the fire.

Who Pays For The Service That You Offer?

We work directly with property owners to ensure that their homes are restored to the original pre-disaster condition. While homeowners have the responsibility to pay for the services that we offer, we recommend that they reach out to their insurance provider to review their insurance policy coverage and what is obtainable from their insurance policy.

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